1️⃣ Purpose of the Agreement

This agreement authorizes National Auditing Services & Consulting (NASC) to:

Review the client’s utility billing
Identify refunds, credits, savings, or reductions
Act as the client’s agent to secure recoveries

This includes review of:

Electric
Gas
Water
Sewer
Propane
Oil
Diesel
(and other listed utilities)

The agreement is essentially a Letter of Authorization (LOA) allowing NASC to act on the client’s behalf.

2️⃣ What NASC Is Authorized To Do

Once signed, NASC is legally authorized to:

Access historical billing records
Obtain relevant documentation from utilities
Inquire about account status
File refund or adjustment applications
Negotiate settlement drafts
Process claims to secure:
- Refund checks
- Credits
- Adjustments
- Billing reductions

In short:
NASC becomes the client’s authorized agent for audit and recovery purposes.

3️⃣ Client Responsibilities

The client agrees to:

Provide bills and documentation if available
Provide login credentials (if chosen)
Cooperate with documentation requests necessary to substantiate claims
Pay NASC fees only if savings are realized

4️⃣ Confidentiality & Data Ownership

The agreement states:

All information exchanged during the audit remains confidential
Audit data and analysis reports remain the exclusive property of NASC
Information cannot be disclosed to outside parties

Important for internal clarity:

NASC owns the audit data and reporting
Clients receive results but not proprietary methodologies

5️⃣ Compensation Structure (Critical Section)

This is the most important part for team alignment.

Client pays NASC 50%, but ONLY under one of the following:

Option A – Historical Recovery

If NASC secures:

Refund checks
Credits
Past overcharge recovery

NASC receives:

50% of historical refund, credit, or savings obtained

Option B – Future Savings (If No Historical Recovery Exists)

If no historical refund is available, then:

NASC receives:

50% of future refunds, credits, or savings for 36 months

This includes:

Reductions in future billing
Rate corrections
Ongoing adjustments

Important Clarification

NASC is compensated on:

ONLY ONE of the two structures
(Historical OR Future — not both)

If no savings are obtained:

No fee is due.

6️⃣ When Fees Are Due

Fee is due once benefit is actually received
Client has 30 days to pay
Late payments incur 1.5% monthly interest
If legal collection is required, client pays legal fees

7️⃣ Duration & Termination

Agreement remains active until rescinded
Either party may terminate with 30 days written notice
If NASC submits a claim before termination and savings result later, NASC is still entitled to fee

8️⃣ Legal Jurisdiction

Agreement governed by Connecticut law
This agreement supersedes prior verbal/written understandings

9️⃣ Utility Credentials Section

Agreement includes a structured section for:

Electric
Gas
Water
Sewer
Trash
Telecom
Oil
Steam
Diesel
Propane
Property tax

Clients may provide:

Username
Password
OR
PDF billing history

🔟 What SURGE Team Members Must Understand

This Agreement:

Does NOT guarantee savings
Does NOT require upfront payment
Does authorize NASC to act on behalf of the client
Does create a 50% success-based compensation structure
Does lock in one recovery structure (historical OR future)

🚨 Common Internal Misunderstandings to Avoid

❌ NASC takes 50% of both historical AND future
→ Incorrect. It is one or the other.

❌ Client must commit to future savings
→ If historical recovery exists, that is the fee path.

❌ Client owes money even if nothing is found
→ No savings = no fee.

❌ Agreement only covers electricity
→ It covers multiple utility types.

🎯 How to Explain This Simply to Clients

Internal phrasing guide:

“There’s no upfront cost. If NASC finds historical overcharges, they’re paid from those recoveries. If not, and they identify future billing reductions, they’re compensated from those savings over a 36-month period. If nothing is found, there’s no fee.”