Surge operates as a national commercial clean energy platform. To protect all parties - including clients, sales representatives, EPCs, and financing partners - we maintain clear operational policies and compliance standards.

These procedures ensure:

All Surge members (Scouts, Strategists, and Mentors), as well as EPC, product, and financing partners, must comply with the Policies & Procedures document as a condition of participation.

Every member must:

Members are expected to act with integrity and professionalism in all interactions.
Surge has a zero-tolerance policy for misrepresentation, spam, or unethical business practices.

Members must protect all confidential information shared through the platform - including project data, partner pricing, and client details. No confidential information may be disclosed to third parties without written authorization.

Members must follow all applicable local, state, and federal regulations related to energy sales, marketing, and contracting. Licensing, permitting, and regulatory requirements must be met before engaging in project activities.

All Surge branding and marketing materials must comply with Surge’s approved visual and communication standards. Members may not represent themselves as employees of Surge; all roles are independent contractor positions.

Commissions are only paid on fully installed and funded projects that meet all submission and compliance requirements. Members must ensure all project data, client details, and supporting documentation are accurate.

Any disputes between members, partners, or clients must be handled professionally and escalated through the proper channels, beginning with [email protected]. Surge leadership may intervene to mediate and resolve conflicts in alignment with the company’s core values.

Surge reserves the right to audit member activity and communications for compliance. Violations may result in suspension, removal, or forfeiture of commissions.

Policies and Procedures are reviewed and updated periodically to reflect platform improvements, legal changes, and operational refinements. All members are notified when updates are made.

You can download or review the complete Surge Policies & Procedures document from your member dashboard under Support → Policies and Procedures or by downloading the PDF version at the bottom of this page. It is also distributed via e-signature as part of the member sign up and onboarding process.

For questions about policy interpretation or compliance requirements, contact [email protected]. Our compliance team will clarify the rules, provide context, and help you stay aligned with best practices.