Policies & Procedures
Ensuring our full team is in alignment & compliance
11 articles
Complete Policies & ProceduresAt Surge, we are committed to fostering a culture of integrity, innovation, collaboration, and sustainability. These Policies & Procedures apply to all Surge team members, sales members, partners, and affiliates.
Quick-Read Policy OverviewThe Surge Policies & Procedures guide defines the standards, expectations, & compliance requirements for everyone operating within the Surge platform. These policies ensure consistency, fairness, and professionalism across every project…
Code of ConductAt Surge, we are committed to fostering a culture of integrity, innovation, collaboration, and sustainability. This Code of Conduct outlines our expectations for all Surge team members, sales members, partners,…
Corporate Representation & Media PolicyEvery member of Surge represents our brand, values, and mission — whether online, in print, or in person. This policy outlines how to communicate, post, and engage publicly in a…
Confidentiality & Data Handling PolicySurge members and partners handle sensitive business, client, and partner information daily. Protecting this data is essential to maintaining trust, compliance, and the integrity of our platform.
Anti-Spam, Privacy, and Ethical Marketing PolicySurge maintains strict standards for ethical communication and marketing practices. Every interaction shared under the Surge brand must respect privacy laws, maintain professionalism, and reflect our core values of transparency,…
Non-Circumvention PolicySurge’s success depends on protecting the integrity of relationships between members, partners, and clients. To ensure fairness and trust, all members and partners must adhere to this Non-Circumvention Policy, which…
Member Suspension or Termination PolicySurge is built on trust, professionalism, and accountability. To maintain the integrity of our network and ensure compliance with company standards, Surge reserves the right to suspend or terminate a…
Dispute Resolution & Escalation PolicyThis policy provides a clear process for handling conflicts between members, partners, or Surge itself, ensuring that all parties are heard and that issues are resolved in alignment with our…
Branding & Trademark Use PolicyThese guidelines outline how members and partners may use Surge branding in marketing, presentations, and other public materials.
Surge Advisory Council OverviewThe Surge Executive Council is a high-level advisory and leadership group composed of top-performing members and key strategic contributors.